West Lake 254D Hotel & Residence

Apartment had all the amenities you needed, nicely furnished, comfortable beds and pillows. It was walking distance to everything. We had a view of the lake and swimming pool and gardens. It had a restaurant that was open for lunches and dinner, excellent food. It had a beautiful, well equipped gym and very clean. You could walk out the gate past the pool and walk on the sidewalk along the lake. All kinds of lovely little coffee shops along the way.

- They have one of the best location in Hanoi. - Gorgeous lake view. - Quite room. The room also brings the 90s vibe. - Nice, polite & professional staff. - The Japanese restaurant was great.

The rooms were very spacious, neat and clean. Overall facilities in the apartment were limited but hassle free. The pool and gym are well maintained. Location next to the lake which was our preferred preference gave access to coffee houses nearby. Good restaurants within 10mts taxi ride. Food delivery to the hotel through grab was very convenient. Staff very friendly and helpful from reception to cleaner and technicians.

The staff were really friendly and helpful!! They were kind enough to recommend good local food around the area and helped to receive our grab food delivery when we came back later than expected. Check in and out was very smooth and the staff were very welcoming. The living area was adequately spacious with a dining table, a nice kitchen counter to land groceries and prepare food, plus a sofa area. The kitchen is well stocked with enough plates, bowls and cutleries for us to have meals in. In the day the view is lovely. Honestly, the negatives are negligible, would stay again. :) Old Quarter is good if you want to be closer to the famous places to eat at and see. But I would recommend staying here if you want a quieter neighbourhood that is a reasonable distance from good food and some sights.

The staff is very cordial. Especially Mr. Brian - who helped me in all matters. He went out of the way to see that I was made comfortable.