Wil'que Westlake Hotel & Residences

Apartment had all the amenities you needed, nicely furnished, comfortable beds and pillows. It was walking distance to everything. We had a view of the lake and swimming pool and gardens. It had a restaurant that was open for lunches and dinner, excellent food. It had a beautiful, well equipped gym and very clean. You could walk out the gate past the pool and walk on the sidewalk along the lake. All kinds of lovely little coffee shops along the way.

The lake view from room 388 was great, and the apartment was very comfortable and well equipped. The downstairs restaurant was very good. We had an issue with the AC not working in the lounge, and after the first repair failed the Hotel Manager, Freddie, stepped in. He really understands what exceptional customer service is, got the issues fixed, and followed up to make sure everything else in our stay was perfect.

The rooms were very spacious, neat and clean. Overall facilities in the apartment were limited but hassle free. The pool and gym are well maintained. Location next to the lake which was our preferred preference gave access to coffee houses nearby. Good restaurants within 10mts taxi ride. Food delivery to the hotel through grab was very convenient. Staff very friendly and helpful from reception to cleaner and technicians.

Kitchen, space, housekeeping daily, security, gym, pool, view

The staff is very cordial. Especially Mr. Brian - who helped me in all matters. He went out of the way to see that I was made comfortable.